Refund policy

Reverie Fabrics Order & Return Policy

We want every parcel from Reverie Fabrics to bring a little joy to your sewing space! Because we custom-cut our materials for each customer, we handle returns and order changes according to the guidelines below.

Cancellations & Returns

  • Before It’s Cut: If you change your mind before your fabric hits the cutting table, we can process a cancellation for shop credit.

  • Once It’s Cut: Because custom yardage is cut specifically to order, cut fabric cannot be returned or refunded.

  • Altered Materials: Any items or fabrics that have been washed, cut into, or used in any way are not eligible for return or replacement.

Preorders

  • Purchasing a preorder guarantees your spot for incoming collections before they land on our shelves.

  • Since our total stock orders are based on your preorder reservations, these items are subject to our standard cancellation policy once stock allocation begins.

Order Issues, Damaged, or Defective Items

We inspect our shop stock carefully, but if your order arrives damaged during transit, has a print flaw, or contains an error on our end, we’re eager to fix it!

  • 30-Day Window: Please check your package as soon as it arrives. Any issues or errors must be brought to our attention within 30 days of receipt.

  • Getting in Touch: Send an email to melanie@reveriefabrics.com with your order number and photos of the damaged or defective fabric.

  • How We Help: For eligible claims submitted within 30 days, we'll coordinate a replacement piece, exchange, or refund to make things right.

Note: We cannot issue refunds, reshipments, or replacements for any orders reported past the 30-day mark.