Refund policy

Reverie Fabrics Order & Return Policy

We want every parcel from Reverie Fabrics to bring a little joy to your sewing space! Because we custom-cut our materials for each customer, we handle returns and order changes according to the guidelines below.

Cancellations & Returns

Before It’s Cut: If you change your mind before your fabric hits the cutting table, we can process a cancellation for shop credit.
Once It’s Cut: Because custom yardage is cut specifically to order, cut fabric cannot be returned or refunded.
Altered Materials: Any items or fabrics that have been washed, cut into, or used in any way are not eligible for return or replacement.

Preorders Policy & Process

1. How Preorders Work
- Secured Allocations: We only accept preorders for items we have directly secured with the manufacturer. We strictly limit preorder spots—we never overbook or list preorder items for public sale until every preorder has been fulfilled.
- Priority Shipping: Preorder customers always receive top priority. Your order will be processed and shipped before the item becomes available to the general public.
2. Payment Structure
- Down Payment: A 25% non-refundable deposit is required at checkout to reserve your preorder allocation.
- Final Payment: The remaining balance (75% plus applicable taxes and shipping) is charged once the inventory physically arrives at our shop and is prepped for shipment.
3. Order Fulfillment & Timeline
1. Manufacturer Notice: As soon as we receive confirmation that the manufacturer has shipped the inventory to our shop, we will send you an email update to let you know your items are on the way to us.
2. Arrival & Processing: Once the shipment arrives at our shop, we will automatically process your remaining balance using the payment method on file (or send a payment link for final balance completion).
3. Dispatch: As soon as final payment is completed, your order is packed and shipped straight to you before remaining inventory is made live for retail sale.
4. Terms & Cancellation Guidelines
- Manufacturer Delays: Release dates provided by manufacturers are estimated and subject to change. Delay notifications do not qualify a preorder for a full deposit refund.
- Non-Payment/Abandoned Preorders: If the final balance cannot be processed within 5 business days of the item's arrival and outreach attempts go unanswered, the reservation will be forfeited, the 25% deposit retained, and the item made available for general sale.
- Combined Orders: If you purchase in-stock items in the same transaction as a preorder item, your entire order will hold and ship together once the preorder arrives. To receive in-stock items immediately, please place separate orders.

Order Issues, Damaged, or Defective Items

We inspect our shop stock carefully, but if your order arrives damaged during transit, has a print flaw, or contains an error on our end, we’re eager to fix it!

30-Day Window: Please check your package as soon as it arrives. Any issues or errors must be brought to our attention within 30 days of receipt.
Getting in Touch: Send an email to melanie@reveriefabrics.com with your order number and photos of the damaged or defective fabric.
How We Help: For eligible claims submitted within 30 days, we'll coordinate a replacement piece, exchange, or refund to make things right.